I had some pretty good wake up calls this week. There were three different things I wanted to stop my memberships/subscriptions to, I sent in the cancellation email through their customer service system and never heard back from any of them. I was hoping they took care of it and that was that. Well…
It didn’t turn out that way, sure enough I was billed for the things I canceled. This was a good reminder for me and as I am getting ready for the launch of Possessing Your Land, I need to make sure the customer service is working flawlessly.
Because when things like what happened to me with multiple “big names” in our Industry, it gives people a bad impression of who they are. If your customer service sucks, you will be paying a price that will cost you more than you would ever want. Your reputation isn’t worth ruining over bad customer service or ignoring the cancellation email until the billing cycle has gone through one more time…
Let’s raise the standard and stand out from the crowd by working with integrity and making sure our customer aren’t just a bunch of numbers, but as if they are our tribe… Because they are!
Keep moving forward!
![Reblog this post [with Zemanta]](http://img.zemanta.com/reblog_e.png?x-id=ee01234a-6c99-4e49-b07b-2c270aa0d80d)
